How to make a ticket system in Discord

Step by step

1. 1

   Sign in and add the bot

   Go to modu.ubits.tech, continue with Discord, and add Modu to your server in one click. Adding it with Administrator lets every feature work without asking for permissions again; Modu's tools still never create or grant Administrator roles.

2. 2

   Start a plan

   The AI agent and every bot feature are in every paid plan, starting with Starter. Pick one on the pricing page; you can change or cancel it any time.

3. 3

   Ask for the ticket system

   Say which channel the panel goes in and which roles are staff, for example "Set up tickets in #support for the Staff role, with transcripts in #ticket-logs". Modu creates a private Tickets category if you do not name one.

4. 4

   Customise the panel

   On Bot features, Tickets, change the title, text, colour, image, and the open and close buttons (text, emoji and colour, including your server's own animated emojis), with a live preview. Or ask the agent: "make the ticket button green and say Create ticket".

5. 5

   Test it

   Press the button as a member: a private channel opens with a welcome message and a close button. Close it to see the transcript arrive in the log channel.

What to ask Modu

• “Create a ticket system for support with a private staff channel”
• “Make the ticket button green, say Create ticket, and use our :ticket: emoji”
• “Show the open tickets”

Tips

• Give staff their own role rather than many people individually: the ticket permissions follow the role.
• Each member can have one open ticket at a time, which keeps the queue tidy.

Questions